Returns & Exchanges
At Matilda Education, we want you to be completely satisfied with your fashion purchases, which is why we offer a 30-day return window for all unworn items with original tags. Our streamlined process ensures that finding your perfect fit is always stress-free and simple.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all designer tags and hygiene seals are intact and undamaged.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing